Major Alberta Developers Adopt New Web Based Customer Service Solution

New home buyers will receive Home Specific Databases

Conasys Inc, a provider of electronic customer service solutions, announced today that the company has had a very successful launch of it's Warranty Resource program in Alberta. Some of Alberta's most recognized development companies such as Statesman Group, Beattie Homes and Medican Developments, have signed on to offer their clients web based Homeowner packages. Currently used by over 200 builders in Canada, The Warranty Resource service is aimed at managing their clients warranty and after sales service flow with the goal of improving customer service and consumer confidence. This ensures that every purchaser in a developer's project will be provided with a product specific database that is unique and specific to their home. This comes in a printed manual and through a unique logon here Homebuyers can access operating, maintenance and warranty documents for all products and components specific to their home, right down to items as small as light switches and paint chip colours.

Accompanying this data is a complete contact directory for suppliers, installers and manufacturers customer service programs related to all products in their home. All the information about what went into building a home, single family or multi-unit, is itemized and stored for instant access at anytime, now or years from now. "Our developer and builder clients understand their customer and are focused on offering the latest tools to insure their customers have long term customer satisfaction," said James Christensen, CEO of Conasys. "Managing all of the warranty, maintenance, and operating documents is clearly a win-win for the developer and their home buyers."

"This program is one of the most significant products to be introduced to me in a very long time" says Ron Davis, Custom Design and Production Manager for Beattie Homes.

The construction industry is increasingly faced with information hungry homebuyers while at the same time is dealing with new legislation, such as homeowner protection laws, mandated warranties and Builder Licensing programs. Each of these requires managing a considerable amount of information. The Warranty Resource service provides homeowners instant access to their required documentation and does it with leading edge web based methodology that consumers expect today. The resulting benefit created for the homeowner is that they can take advantage of product manufacturers warranty programs which can very often extend beyond that of the builders third party warranty offering. Builders lower their costs of customer service by having fast access to documentation themselves and by having homeowners be proactive. All of these benefits lead to higher customer satisfaction which ultimately leads to higher sales for the builders in the long run.

Greg Stolz, Conasys Executive VP pointed out that "Consumers at the retail level have an expectation that product manufacturers will provide them with comprehensive information manuals in respect to their purchase. This is in hardcopy and often online formats; however, due to the sheer volume of information associated with a project, builders are challenged in delivering this in a modern and easily accessible way to their purchasers. "

"We pride ourselves on setting Standards of Excellence and we believe that offering our customers access to comprehensive information about the products we put into their homes, and using web based technology to deliver it, represents a new level of Customer Service excellence for the industry," says Tamzin Horan, Warranty and Customer Service Manager at Statesman Group's Calgary office.

Conasys Inc.

CONASYS Consumer Assurance Systems Inc. is an information management company which provides data management tools that assist companies and consumers with warranty and after sales service. It is a private company based in Vancouver British Columbia Canada.

Statesman Group

The Statesman Group of Companies builds projects throughout Canada and the United States and has won over 50 awards locally, regionally and nationally in over a dozen different categories, for their excellence in customer satisfaction and quality. Statesman Group is headquartered in Calgary Alberta Canada and has a U.S. office based in Phoenix Arizona.

Beattie Homes

Beattie Homes is a high quality homebuilder that has been in the residential construction business throughout Alberta for over 20 years and has won multiple industry awards of excellence.

For further information Contact:

Conasys Consumer Assurance Systems Inc.
Greg Stolz, Executive VP
Email: gstolz@warrantyresource.com
Phone: (604) 988-0690

Statesman Group
Tamzin Horan, Warranty and Customer Service Manager
Email: tamzinh@statesmancorporation.com
Phone: (403) 256-4151

Beattie Homes
Ron Davis, Custom Design and Production Manager
Email: rond@beattiehomes.com