New condos latch onto warranty program
Business Fraser Valley - July 2007
Two new high condominium projects, Tempo and D'Corize, will be the first in Canada to adopt a new warranty consumer protection program that provides warranties
for every material and appliance used in each unit.
Kerkhoff Construction and Newgen Group will be utilizing Warranty Resource Homeowner Packages, a product of Vancouver based Conasys Consumer Assurance Systems Inc.
Warranty Resource Homeowner Packages are detailed manuals for new homes, including an electronic searchable version. It acts as an information management
database that allows new homeowners to have instant web-based access to product and component information specific to their new home.
This includes product manufacturers' warranties, maintenance and operating instructions, as well as sub-trade, supplier, manufacturer and installer contact information.
"Today's information savvy consumers are used to manufactured items today - such as cars and electronics - having detailed manuals that use web based tools for easy
access or customer service," says Conasys CEO James Christensen. "Homeowners on the other hand, have never been provided information at this level. Kerkhoff and
Newgen are clearly industry leaders that understand what new homeowners are looking for from a developer."
On average, there are over 75 manufactured products and more than 20 sub-trades involved in construction of a new home. Having easy access to this considerable amount
of information can be extremely valuable to the home purchaser or other third parties involved with maintenance such as service and property management companies.
"A recent JD Power survey indicated that the most important factor in new home owner customer satisfaction levels is customer service and warranty," states Conasys VP
Greg Stolz. "Providing homeowners with the opportunity to take full advantage of warranties and customer service programs, as provided by manufacturers, has a dramatic
effect on these customer service levels."
"We feel that providing Warranty Resource as a part our customer service offering will allow us to further increase our buyers' satisfaction levels," added Soon Kim, president
of Newgen Group.
"We feel that doing this puts us on the leading edge in our industry. Consumers today are information driven when making purchase decisions and expect that information to
be easily accessible," says Bill Kerkhoff, President, Kerkhoff Construction Ltd.
Kerkhoff Construction Ltd. has been in the business of development, construction and project management for over 35 years and has been involved in a wide variety of high
profile projects not only in British Columbia but around the world.
Newgen Group of Companies is a multi faceted organization which includes Newgen Management Inc., Newgen Investment 2005 Inc., as well as Newgen Real Estate
Development Inc., which undertakes development of properties mainly in British Columbia. As of May 2007, the company has been a project manager for over $100,000,000
of development projects across the Lower Mainland.
Conasys Consumer Assurance Systems Inc. is an information management company focused on building and operating web based tools for warranty data tracking and after
sales customer service. The company's core products are focused on the building industry and marketed as Warranty Resource™.
The company is based in Vancouver, BC with over 100 participating builders and developers. (Contact: James Christensen, CEO, office 604-681-0605.)
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